Hello from LOMS, where service is a top priority. LOMS is dedicated to providing our customers with the best 5 star customer service possible. When purchasing a LOMS product there are a few things you can count on…..
For the first five years you own your LOMS product, LOMS will repair any structural aspects (such as handles, zippers, locks, wheels). Even airline damage is covered. Damages not covered are damage resulting from cosmetic wear, scratching or cleaning and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.
Your only responsibility is to ship your bag to us for repair or most repairs can actually be handled right in the store, in which is an authorized dealer of LOMS.
LOMS is totally committed to keeping you satisfied about our products and our service. Once you have had the pleasure of owning and using our products, we hope that LOMS will be your travel brand of choice for years to come.
Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your purchase was made at an authorized LOMS retailer. Our Five Year "Covered" Warranty only applies to products that were purchased from an authorized LOMS dealer.
This warranty gives you certain rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.